Refund policy
Free returns and exchanges
Our goal is for you to be completely satisfied with our products. Returns and exchanges are always free and include a prepaid shipping label. As many of our products are purchased as gifts, we understand that you may wish to exchange for a different size, color or item.
To start a return or exchange, go to our Return and Exchange Portal. Items sent back to us without first requesting a return will not be accepted.
Return window
Items must be returned within 30 days of receipt of your purchase. Items purchased as gifts from October 1st to the end of the year can be returned by January 31st of the following year.
Condition
- Items must be returned unused, unworn, unwashed and in saleable condition, with tags, and folded as close to the original packaging as possible.
- Items that have been worn, laundered or altered in any way cannot be accepted.
- If you return an item in a manner that causes the returned item to be damaged you forfeit your ability to receive a refund. Items returned requiring extensive reworking to be made saleable will be subject to a 10% restocking fee.
Returns
All returns are free and include a prepaid label. Returns of 4 or more items and/or multiple orders may be subject to a restocking fee of 10%. Items must be returned unused, unwashed and in saleable condition. By processing your return you agree to and approve all terms, conditions and fees.
Exchanges
We offer free shipping both ways on exchanges for a different size or color of the same price. If the new item costs more than your original purchase, a payment link will be sent when we receive your return and before the exchange ships. If the new item costs less, the difference will be refunded when we receive your return.
Outlet and final sale items
Outlet items are final sale and may be returned for store credit only. Some other items marked Final Sale may not be returnable for a refund; please check the notes on the item for details. Gift cards cannot be returned.
Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved. If approved, you will be refunded to your original payment method within 10 business days, unless you selected otherwise in the Return and Exchange Portal. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us.
If an item is returned that has been obtained, partially or wholly, with the redemption of a Rewards Club Discount, neither the redeemed Rewards Discount nor the Rewards will be returned to the Member.
Damaged or incorrect items
Please inspect your order when it arrives and contact us right away if an item is defective, damaged or not what you ordered, so we can make it right at no cost to you.
Free package protection
We include complimentary shipping protection with every order to ensure a smooth and reliable delivery experience. If your package is lost, damaged, stolen, or impacted by an incorrect address during transit or delivery, please contact our customer support team and we will work with you to resolve the issue as quickly as possible.
Requests are reviewed on a case-by-case basis and may require supporting documentation, including images for damaged items. Additionally, we may ask that stolen items be reported to the police prior to approval. Approved claims for lost or stolen packages are eligible for a one-time replacement per order.
Coverage for incorrect addresses is provided as a courtesy and may be limited in certain situations, including repeated requests or circumstances outside of our reasonable control. Our goal is always to support our customers and provide a fair resolution.
Return address
Fishers Finery
Attn. Consumer Returns Department
101 East Summer Street
Plantsville, CT 06479
Questions
Call us at 866-499-8498, Monday to Friday, 9am to 5pm ET, or email [email protected].