Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected]. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at [email protected].
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].
Free Returns & Exchanges
We have a simple online process to help. Go to our Returns page at the bottom of the our home page to begin the process.
Our goal is for you to be completely satisfied with our products. As many of our products are purchased as gifts, we understand that you may wish to exchange for a different size, color or item.
Final Sale: Please note, some items on Final Sale may not be returnable for a refund. Please check the notes on the items with the Final Sale for specific information regarding the return.
Exchanges: We offer Free Shipping both ways on Exchanges for a different size and colors of the same price. Charges will occur if the price is greater than the original purchase. A link to a payment will be sent upon receipt of the return and before the exchange is sent. Similarly, a refund will be applied upon receipt of the return if the variant exchange option is a lower price than the original.
Returns: All returns are free and include a prepaid label. Returns of 4 or more items and/or multiple orders may be subject to a restocking fee of 10%. Items must be returned unused, unwashed and in saleable condition. By processing your return you agree to and approve all terms, conditions and fees.
To make a return or exchange, please go to our Return and Exchange Portal to begin the process.
If for any reason you're not completely happy with an item, please let us know and we will gladly replace it. Simply email us at [email protected] or call 860-426-9851.
Before returning any items, please note:
Items must be returned within 30 days of receipt of your purchase. Items purchased for gifts from October 1st to the end of the year can be returned by January 31st of the following year.
- Items that have been worn, laundered or altered in any way cannot be accepted.
- Items must be returned in saleable condition. Please return items folded in as close to original packaging as possible. If you return an item in a manner that causes the returned item to be damaged you forfeit your ability to receive a refund. Items returned requiring extensive reworking to be made saleable will be subject to a 10% restocking fee.
- If an item is returned that has been obtained, partially or wholly, with the redemption of a Rewards Club Discount, neither the redeemed Rewards Discount nor the Rewards will be returned to the Member. Refunds will go back to the original form of payment unless selected otherwise in the Return and Exchange portal.